This Subscription Policy describes how Subscriptions work.
When you have placed an order containing a Subscription item you will be able to access the subscriptions dashboard via the link in your customer dashboard on our website. Here is a direct link to the dashboard.
When you purchase a Subscription you will receive repeat deliveries. These are based on the Subscription frequency that you select (e.g. every week / every 2 weeks / etc). You can update this frequency via the subscriptions dashboard at any time. Subsequent orders on your Subscription will be placed 3 days before your chosen delivery day.
If you need to change your Subscription delivery day please contact us.
Your payment details will be securely stored with our payments and online e-commerce platform provider Shopify Inc. We do not have direct access to your payment details for security reasons. You can update your payment details at any time via the subscriptions dashboard.
You can read more about Shopify here.
If a payment fails then you will receive a notification email. The payment will be automatically retried the next day. This will repeat for a total of 3 retries, after which the Subscription will be paused.
Please note that we do not offer any refunds for returned bottles (even when full and unopened) due to health and safety reasons. Therefore we require that you either pause your Subscription or skip upcoming deliveries if you expect to be away from your home and/or Hong Kong temporarily. You can do so via the subscriptions dashboard at any time.
You can cancel your Subscription at any time via the subscriptions dashboard. This will immediately stop any future Subscription orders and no additional payments will be processed.
You can skip any delivery in your schedule at any time via the subscriptions dashboard. If you skipped a delivery by accident then you can also unskip it.